question from a user
I’m wanting to switch clinics. The quality of care and communication has gone downhill. I am currently being treated and would love to switch to you all ASAP. Your passion for educating and improving your patients’ quality of life is more than apparent. What will I need to provide to get started? I have been receiving the same rx for 4 years and have had to spend extra money and jump through multiple hoops regarding bloodwork due to miscommunication between a customer service and my provider. How often will I have to provide bloodwork assuming I have been prescribed the same dosage throughout my 4 years of treatment?
AlphaMD's Answer
We’re sorry to hear about your experience with your current provider.
Here's how switching to a provider through AlphaMD works if you're on an existing TRT protocol:
We would like documentation of your dose (either a copy of the prescription, an image of the medication itself on the vial or box it came in, or other info showing your current dose). We would also need a copy of labs within the last 12 months. Those can be uploaded to your patient portal once you create an account on our website AlphaMD.org.
Regarding lab work:
Providers on the platform follow the AUA guidelines, meaning labs are typically checked 3 months after someone starts TRT, 3 months after any dose change, and then once annually after that. We accept results from any lab, and any labs from outside providers (ie. if your primary care ordered labs). We submit labs with appropriate ICD-10 codes so that you can use your health insurance.
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