New Member Information - What's next?

Author: AlphaMD
New Member Information - What's next?

Thanks for joining us! Let's cover some FAQs that our members have.

Need Help?

If this page doesn't provide an answer you're looking for, contact us at any time via the "Member Contact" button inside of your "My Profile", as seen on this page's example.

When does my first treatment arrive?

Once you've agreed on a treatment with your provider, our pharmacy will begin production and running QA on your medications. The first shipment can take up to three weeks to arrive depending on holidays & weekends, but often times sooner.

What happens after that?

After your first treatment arrives, follow your treatment instructions and pay attention to any potential issues your provider may have pointed out. If you think there might be a problem, please reach out and let us know. We're happy to setup a follow-up if an adjustment is needed.

How often do you send out medication?

We generally send out medication in quantities sufficient for 3 months at a time. We begin your next shipment with more than enough time for it to arrive before you current supply runs out. We aim for 2 weeks of additional medication per cycle just in-case of user measuring error or shipping delays.

What's included in my cost?

Unlike other TRT companies, we're not looking to up-sell nor do we charge surprise administration fees in addition to your monthly cost. All of our services, communication & follow-up visits, your treatment, supplies, and shipping are included in our base cost.

Want to save money?

We offer a robust referral program. Right next to your "Member Contact" button, there's a "Refer a Friend". When someone you refer signs up as a member, you'll get your next month free & they'll get $30 off their first month as well. We place no limits on the number of referrals you may have active at a time.

Worried about injections?

Check out our guides here:
IM Injection Process
Avoiding Medication Waste
Further instructions will be included with your medications.

Have Questions?

Ask us about TRT, medical weightloss, ED, or other men's health topics.

Ask Now

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This website is a repository of publicly available information and is not intended to form a physician-patient relationship with any individual. The content of this website is for informational purposes only. The information presented on this website is not intended to take the place of your personal physician's advice and is not intended to diagnose, treat, cure, or prevent any disease. Discuss this information with your own physician or healthcare provider to determine what is right for you. All information is intended for your general knowledge only and is not a substitute for medical advice or treatment for specific medical conditions. The information contained herein is presented in summary form only and intended to provide broad consumer understanding and knowledge. The information should not be considered complete and should not be used in place of a visit, phone or telemedicine call, consultation or advice of your physician or other healthcare provider. Only a qualified physician in your state can determine if you qualify for and should undertake treatment.